Last updated: 9 November 2026

VoltEra Energy Pty Ltd (“VoltEra”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose your personal information when you visit our website or contact us about solar, battery, EV charger or heat pump hot water services.

Information we collect

When you submit an enquiry or quote request, we may collect:

• your name, phone number and email address
• your installation address, suburb and postcode
• the services you are interested in and any notes you provide (for example, electricity bill details)
• information you send us later, such as photos of your bill, switchboard or roof

Our website may also collect basic technical information such as your browser type and pages visited.

How we use your information

• to respond to your enquiry and contact you by phone or email
• to prepare quotes, system designs and rebate estimates
• to arrange site assessments, installation and after-sales support
• to meet our legal, safety and regulatory obligations

Who we share it with

We only share your information where needed to provide our services, for example with our installers, equipment suppliers, finance providers (only with your consent), government rebate programs, and service providers who host our website and email. Some of these service providers may store information outside Australia. We do not sell your personal information.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us:

• Email: admin@volteraenergy.com.au
• Phone: 1300 051 515
• Address: 24 Orchid Drive, Keysborough VIC 3173

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.